Managing Patient Deaths: Communication & Empathy – Level 2 Course
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- Audio playback is included in this course
- Available in 50 different languages for translation
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Course details
Managing Patient Deaths: Communication and Empathy Level 2 Online Training Overview
This managing patient deaths: communication and empathy level 2 course will give an overview of best practices surrounding patient deaths including understanding the impact of human factors on staff performance and behaviour, as well as how to best communicate and show empathy.
Duration: 2 Hours CPD Points: 2
What You will learn
Managing Patient Deaths: Communication and Empathy Level 2 Learning Objectives
At the end of this course, the learner will be able to:
- Understand how to improve communication when handling patient deaths
- Seek to learn from patient families and support them
- Encourage learning from mistakes
Lessons
Course Content
- Managing Patient Deaths Level 2 – Course Introduction
- Offering Condolences
- Saying Sorry
- A Meaningful Apology
- Duty of Candour Copy
- Duty of Candour in Practice
- Keeping Carers and Family Informed
- Communication
- Engaging Specialists
- Support for Staff Members
- Empathy Museum
- Chronology of Tasks
Who is this for?
Who is this Managing Patient Deaths: Communication and Empathy Level 2 training for?
This online course has been written at an introductory level 2 for intermediate levels that fit the criteria to take training as part of their role.
This includes:
- Refresher training
- Inductions
- Awareness
- Knowledge enhancement
It is suitable for the following:
- Health Care workers including Nurses, Doctors, Ambulance services, clinical and non-clinical workers
- Social Care Workers including Councils, Carers and Care assistants
Managing Patient Deaths: Communication & Empathy – Level 2 FAQ
Managing Patient Deaths: Communication & Empathy – Level 2 Frequently Asked Questions
Your course is instantly allocated to you upon completion of your purchase.
Yes, the Managing Patient Deaths: Communication & Empathy – Level 2 course has been assessed and awarded a CPD accreditation by the CPD standards office.
Upon successful completion of the quiz at the end of the course, you will be instantly awarded a CPD accredited Managing Patient Deaths: Communication & Empathy – Level 2 course certificate to download or print at home for free. We also have an option for you to request a hard copy of the certificate sent to your home or work address.
Yes, the Managing Patient Deaths: Communication & Empathy – Level 2 course comes complete with unlimited exam retakes
Yes, the Managing Patient Deaths: Communication & Empathy – Level 2 course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge aiding your current skillset. A certificate is awarded upon completion.
We offer a complimentary learner management system to view the learner's course progress, view quiz results and certification. We also offer a dedicated compliance matrix to aid with audits and inspections.
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Assessment & Certification
You will be given a multiple-choice exam available at the end of the learning, you will be graded. On a pass mark of 70% or higher a certificate is issued.
You may retake the test at your convenience at no additional cost.
On completion of the exam, a free certificate is instantly available for you to download or print.
A hard copy certificate printed on certificate grade paper can be purchased for a nominal fee via your learner dashboard and are dispatched within three working days to your address. Please note at this time we currently only mail certificates to the United Kingdom.
Limited Time Offer: Flash Sale Alert! ⚡💸
£10.00 Original price was: £10.00.£9.47Current price is: £9.47.
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- Multiple choice exam & resits included
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- Audio playback is included in this course at no additional cost
- This course is available in 50 different languages for translation
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