Care Certificate Course – 15 Standards

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Care certificate Online

What are the 15 care certificate standards?

The Care Certificate is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. It’s made up of the 15 minimum standards that should be covered if you are ‘new to care’ and should form part of a robust induction programme.

You can also complete the Care Certificate if you’re working in a non-care working role, for example if you work as a cook or a maintenance person

Included with the care certificate is the following:

  • One overall certificate for 15 Care certificate Standards
  • CPD accredited Online learning following the care frameworks
  • Learner certificates, reporting and CPD points securely held online
  • Free Skills for Care, Care Certificate Workbooks
  • Free Skills for Care, Care Certificate standards booklet
  • Free Skills for Care employer progress log, mapping and sign off document
You will receive one overall certificate:
  • Care Certificate Standard 1 – Understand Your Role
  • Care Certificate Standard 2 – Your Personal Development
  • Care Certificate Standard 3 – Duty of Care
  • Care Certificate Standard 4 – Awareness of Equality, Diversity and Human Rights
  • Care Certificate Standard 5 – Work In A Person Centred Way
  • Care Certificate Standard 6 – Communication
  • Care Certificate Standard 7 – Privacy and Dignity
  • Care Certificate Standard 8 -Fluids and Nutrition
  • Care Certificate Standard 9 – Dementia Awareness
  • Care Certificate Standard 9 – Learning Disabilities Awareness
  • Care Certificate Standard 9 – Mental Health Awareness
  • Care Certificate Standard Number 10 – Safeguarding Adults
  • Care Certificate Standard Number 11 – Safeguarding Children
  • Care Certificate Standard Number 12 – Basic Life Support
  • Care Certificate Standard Number 13 – Health and Safety
  • Care Certificate Standard Number 14 – Handling Information (Information Governance)
  •  Care Certificate Standard Number 15 – Infection Prevention and Control one 
Duration : 20 hours                           CPD Points: 21

What You will learn?

Care Certificate Course Learning Objectives

The Care Certificate is an agreed set of 15 standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. It’s made up of the 15 minimum standards that should be covered if you are ‘new to care’ and should form part of a robust induction programme.

The Care Certificate was developed jointly by Skills for Care, Health Education England and Skills for Health.

The care certificate 15 standards:

  • Understand your role
  • Your personal development
  • Duty of care
  • Equality and diversity
  • Work in a person centred way
  • Communication
  • Privacy and dignity
  • Fluids and nutrition
  • Awareness of mental health, dementia and learning disabilities
  • Safeguarding adults
  • Safeguarding children
  • Basic life support
  • Health and safety
  • Handling information
  • Infection prevention and control
The Care Quality Commission will expect that appropriate staff who are new to services which they regulate will achieve the competences required by the Care Certificate as part of their induction.

Who is this for?

Who is this Care Certificate training for?

Although the Care Certificate is designed for new staff, it also offers opportunities for existing staff working at various levels to refresh or improve their knowledge and skills.

You’ll be expected to complete the Care Certificate if you’re:

  • Health Care Assistants
  • Assistant Practitioners
  • Care Support Workers
  • Adult Social Workers
  • Those giving support to clinical roles in the NHS where there is any direct contact with patients.
  • Adult Social Care workers giving direct care in residential, nursing homes and hospices, home care workers, and domiciliary care staff.
  • Other roles in health and social care such as caring volunteers, porters, cooks, maintenance or drivers that have direct contact with patients and/or service users
  • New persons to health or social care

It is not possible to achieve the Care Certificate through completion of e-learning or completing a workbook alone. Whilst e-learning or workbooks support the acquisition of knowledge and the assessment of knowledge, the assessment of the required skills must be undertaken in the workplace by your employer

You could use the learning from the Care Certificate towards some existing qualifications and apprenticeships in the future, though periodic refreshers may be required.

15 standards care certificate

Care Certificate Standards

Every non-regulated worker in the health and social care sector is required to complete the Care Certificate. 15 standards make up this certificate and they establish the level of care that patients and clients can expect to receive. 

Completing this certificate ensures that workers in the health and social care sector have the skills they need to provide quality care. It also gives them a solid basis from which to develop their career. 

And the Care Certificate provides an assurance that standards of care are maintained to the same high level across the sector. 

The Care Certificate’s 15 standards include the following:

Care Certificate Standard 1: Understand your role

This standard sets out the requirements for each individual to understand the responsibilities and accountability of their role. This includes the job description, company policies and procedures together with the ethos and value of the role.

Care Certificate Standard 2: Your personal development

Workers in health and social care should create a personal development plan. This plan covers topics such as opportunities for development and sets out who will support the worker in their role.

Care Certificate Standard 3: Duty of Care

This standard is concerned with the level of service that is expected for those who are receiving care, as well as risk assessment and mitigation.

Care Certificate Standard 4: Equality and Diversity

The fourth of the 15 care certificate standards covers the need to treat all people equally, while also celebrating and respecting the visible and non-visible aspects of individuality.

Care Certificate Standard 5: Work in a person-centred way

This standard makes it clear that care workers should support those in their care using people-centred values such as independence, dignity, choice and privacy.

Care Certificate Standard 6: Communication

Communication with colleagues, patients, clients and their families is of utmost importance for social and health care workers. This includes both verbal and non-verbal communication such as body language.

Care Certificate Standard 7: Privacy & Dignity

The seventh of the 15 care standards focuses on two important values that should be promoted in order to maintain clients’ self-esteem. It’s vital for care workers to be able to identify situations where these values may be compromised.

Care Certificate Standard 8: Fluids and Nutrition

Workers in health and social care need to be able to understand the principles of nutrition and hydration, and to support their clients’ access to these in accordance with the provisions of their care plan.

Care Certificate Standard 9: Awareness of mental health, dementia and learning disability

The ninth care standard highlights the importance of positive health and well-being when caring for clients with dementia, a learning disability or mental health condition.

Care Certificate Standard 10: Safeguarding Adults

The tenth care certificate standard covers the principles of safeguarding adults, how to minimise the risk of abuse and what to do in the event of suspected abuse of an adult. 

Care Certificate Standard 11: Safeguarding Children

It’s vital for health and social care workers to understand the principles of safeguarding children, and to be able to explain what they must do if they suspect the neglect or abuse of a child.

Care Certificate Standard 12: Basic life support

The twelfth standard sets out the need for a social or health care worker to complete basic life support training that meets the UK Resuscitation Council Guidelines.

Care Certificate Standard 13: Health and Safety

This standard covers various aspects of health and safety. This includes risk assessment, procedures for responding to an accident or sudden illness, handling hazardous substances and administering medication.

Care Certificate Standard 14: Handling information

The fourteenth standard sets out the required standards for handling client information. This includes how official and legal documentation should be received and stored.

Care Certificate Standard 15: Infection prevention and control

The fifteenth care standard outlines the main ways that an infection can enter the body and how the carer’s own health and hygiene can affect those they work with or support. This standard also covers the correct way to handle clinical waste safely. 

Caredemy’s online Care Certificate course covers the 15 care certificate standards in an easy to understand online format complete with workbooks and assessments.

Care Certificate Courses FAQ

Care Certificate Courses Frequently Asked Questions

Your course is instantly allocated to you upon completion of your purchase.

Yes, the Care Certificate Courses has been assessed and awarded a CPD accreditation by the CPD standards office.

Upon successful completion, you will be instantly awarded a CPD accredited Care Certificate Course certificate to download or print at home for free. We also have an option for you to request a hard copy of the certificate sent to your home or work address.

Yes, the Care Certificate Courses comes complete with unlimited exam retakes

Yes, the Care Certificate Courses will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge aiding your current skillset. A certificate is awarded upon completion.

We offer a complimentary learner management system to view the learner's course progress, view quiz results and certification. We also offer a dedicated compliance matrix to aid with audits and inspections. 

Yes, you are able to purchase this course, you will be able to enter your details on the checkout page. 

Yes, this Care Certificate is based on the UK Skills for Care guidance and framework and comes complete with competency workbooks and assessments. 

What our customers say


Rated 5.0 out of 5
November 29, 2023

The course was easy to use and very informative. The work book was also of great help. It was good that the certificate was available on the quiz completion. I will love to learn more with caredemy.

PEACE IGIEHON (verified owner)
Rated 5.0 out of 5
November 29, 2023

The course was very informative. Lot has been covered and it’s simple to indulge in. I recommend it to every one who is in the care sector.

Sitshengisiwe Ncube (verified owner)
Rated 5.0 out of 5
November 29, 2023

The course was very easy to use and informative. I’m very much appreciative of the workbook to download and to work alongside the course was immediately made available for me and the certificate also available after quiz completion…. I will learn more with caredemy. I love caredemy.

Chinwendu Ogechukwu


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Assessment & Certification

You will be given a multiple-choice exam available at the end of the learning, you will be graded. On a pass mark of 70% or higher a certificate is issued.

You may retake the test at your convenience at no additional cost.

On completion of the exam, a free certificate is instantly available for you to download or print.

A hard copy certificate printed on certificate grade paper can be purchased for a nominal fee via your learner dashboard and are dispatched within three working days to your address. Please note at this time we currently only mail certificates to the United Kingdom. 


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