Receiving and Acting on Complaints In Care Course (Level 4)
£30.00 Original price was: £30.00.£14.90Current price is: £14.90. +VAT
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- Audio playback is included in this course
- Available in 50 different languages for translation
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- Free course certificate
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- CPD Accredited
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- Multiple choice exam
- Resits included
- Downloadable workbook
- 12 month access
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Course details
Receiving and Acting on Complaints Course Online Training Overview
This course will give an overview of the CQC’s Regulation 16: Receiving and acting on complaints. Identifying, receiving, handling, and responded to service users complains will be discussed.
Duration: 1 Hour   CPD Points: 1
What You will learn
Receiving and Acting on Complaints Course Learning Objectives
At the end of this course, the learner will be able to:Â
- Describe an effective and accessible process for identifying, receiving, handling, and responding to complaints
- Describe when a complaint should be acknowledged
- Understand the complaint escalation process
Lessons
Course Content
- Receiving and Acting on Complaints – Course Introduction
- What is Regulation 16
- Regulation 16 in Full
- Making a Complaint
- Appropriate Action
- Accessible Systems
- Effective Systems
- Complaint Monitoring
- Honouring the Complainant
- The Role of the CQC
On successful completion of the quiz, you will be awarded a CPD accredited Receiving and Acting on Complaints In Care Course (Level 4) free course certificate.
Who is this for?
Who is this Receiving and Acting on Complaints training for?
This online course has been written at an introductory level 1 for all levels that fit the criteria to take training as part of their role. This includes:
- Refresher training
- Inductions
- Awareness
- Knowledge enhancement
Receiving and Acting on Complaints Training: Who Is It For?
In the UK, the Receiving and Acting on Complaints Training course caters to a wide range of professionals who play a crucial role in handling and resolving complaints effectively. This comprehensive training is particularly beneficial for the following groups:
1. Customer Service Professionals: Customer service representatives, client relationship managers, and customer support teams are often the first point of contact for individuals who wish to raise a complaint. This training equips customer service professionals with the necessary skills to handle complaints empathetically, de-escalate tense situations, and ensure timely resolution while maintaining customer satisfaction.
2. Healthcare Providers: Hospitals, clinics, and care facilities rely on healthcare providers such as nurses, doctors, and administrative staff to address patient complaints professionally and efficiently. This course helps healthcare professionals understand the importance of patient feedback, navigate complex complaints procedures, and implement improvements based on feedback to enhance the quality of care provided.
3. Human Resources Personnel: Human resources professionals are responsible for addressing internal complaints, grievances, and conflicts within the workplace. Receiving and acting on complaints training enables HR personnel to conduct fair investigations, maintain confidentiality, and implement appropriate measures to resolve disputes and promote a harmonious work environment.
4. Local Government Officials: Local authorities and government agencies often handle complaints from residents related to various services, such as housing, transportation, and waste management. This training equips local government officials with the skills to receive complaints ethically, investigate issues thoroughly, and implement corrective actions to address community concerns and improve service delivery.
5. Education Professionals: Teachers, school administrators, and support staff in educational settings may encounter complaints from students, parents, or guardians regarding academic matters, behavior, or school policies. This course guides education professionals on how to receive, document, and respond to complaints effectively to maintain trust and transparency within the school community.
6. Financial Service Providers: Banks, insurance companies, and financial institutions need well-trained staff to handle customer complaints related to transactions, services, or policies. Receiving and acting on complaints training for financial service providers focuses on enhancing communication skills, conflict resolution techniques, and compliance with regulatory requirements to ensure fair outcomes for customers.
7. Consumer Advocates and Ombudsmen: Individuals working in consumer advocacy organizations, ombudsman offices, or regulatory bodies are instrumental in advocating for consumer rights and mediating disputes between consumers and service providers. This training equips consumer advocates with the knowledge and tools to investigate complaints, negotiate resolutions, and uphold accountability in the provision of goods and services.
In summary, the Receiving and Acting on Complaints Training course in the UK is designed to enhance the skills and capabilities of professionals across various sectors in effectively managing complaints, resolving conflicts, and fostering positive relationships with stakeholders. By participating in this training, individuals can improve their complaint handling techniques, build trust with their clients or constituents, and contribute to a culture of transparency and accountability in their respective fields.
Receiving and Acting on Complaints In Care Course (Level 4) FAQ
Receiving and Acting on Complaints In Care Course (Level 4) Frequently Asked Questions
Your course is instantly allocated to you upon completion of your purchase.
Yes, the Receiving and Acting on Complaints In Care Course (Level 4) course has been assessed and awarded a CPD accreditation by the CPD standards office.
Upon successful completion of the quiz at the end of the course, you will be instantly awarded a CPD accredited Receiving and Acting on Complaints In Care Course (Level 4) course certificate to download or print at home for free. We also have an option for you to request a hard copy of the certificate sent to your home or work address.
Yes, the Receiving and Acting on Complaints In Care Course (Level 4) course comes complete with unlimited exam retakes
Yes, the Receiving and Acting on Complaints In Care Course (Level 4) course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge aiding your current skillset. A certificate is awarded upon completion.
We offer a complimentary learner management system to view the learner's course progress, view quiz results and certification. We also offer a dedicated compliance matrix to aid with audits and inspections.Â
What our customers say
Reviews
The healthcare organization, can have hesitation in reporting or making complaints, which can result in workplace violence or bullying. To have the support to make complaints without reprisal.
Very informative
Very informative session
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Assessment & Certification
You will be given a multiple-choice exam available at the end of the learning, you will be graded. On a pass mark of 70% or higher a certificate is issued.
You may retake the test at your convenience at no additional cost.
On completion of the exam, a free certificate is instantly available for you to download or print.
A hard copy certificate printed on certificate grade paper can be purchased for a nominal fee via your learner dashboard and are dispatched within three working days to your address. Please note at this time we currently only mail certificates to the United Kingdom.Â
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£30.00 Original price was: £30.00.£14.90Current price is: £14.90. +VAT
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Why learn with us?
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- Multiple choice exam & resits included
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- Audio playback is included in this course at no additional cost
- This course is available in 50 different languages for translation
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