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Person-Centred Care Course
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Our Person-Centred Care Training Course teaches healthcare and social care staff how to recognise individual needs, respect personal preferences and involve people in decisions about their care. Through practical examples and case studies, learners explore effective communication, care environments and reporting concerns. Suitable for induction and refresher training, this one-hour CPD-accredited course supports person-centred practice and the principles of CQC Regulation 9.
Person-Centred Care Course Summary
Course Name: Person-Centred Care Online Training Course
Duration: 1 Hour
Delivery: Online Training Course
Certificate Included: Instant Digital Certificate
Accreditation: CPD Accredited
Suitable For: Care Workers, Healthcare Assistants, Support Workers, Nurses, Domiciliary Care Staff, Social Care Professionals and Care Managers
Assessment: Online Multiple Choice Test
Access: Instant Access
Duration
1 hour
CPD Points
1
Last Updated:
25 Jul 2026
What is Person-Centred Care training?
Person-Centred Care Training teaches healthcare and social care professionals how to place individuals’ needs, preferences, values and choices at the centre of their care.
Rather than following a standard approach for everyone, person-centred care recognises that each person has different circumstances, abilities, routines and goals.
This online course explores the principles of person-centred practice, effective communication, understanding individual needs and recognising how care environments affect people’s experiences.
Learners examine real-world scenarios, reflect on their working practices and identify how to report concerns when care does not meet an individual’s needs.
For example, supporting someone to choose when they get dressed, respecting cultural preferences or adapting communication for a person with dementia can improve their experience of care.
The training supports professional responsibilities and CQC Regulation 9, which requires regulated providers in England to deliver care that meets people’s needs and reflects their preferences.
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Who Is This Course For?
This Person-Centred Care Online Training Course is suitable for healthcare and social care professionals responsible for supporting individuals with different needs, preferences and abilities.
It is particularly relevant to care assistants, healthcare assistants, support workers, domiciliary care workers, residential care staff, nursing home employees, registered nurses and community healthcare professionals.
Social workers, mental health support workers, learning disability support staff, rehabilitation workers and day service employees can also benefit.
Care managers, team leaders, supervisors and care coordinators can use the training to reinforce person-centred working practices and support consistent standards across their teams.
The course is appropriate for staff working in care homes, home care services, supported living, hospitals, community healthcare and other adult social care settings.
It is suitable for new employees completing induction, existing staff undertaking refresher training and professionals developing their knowledge of person-centred care.
Key Benefits
✓ Promote Dignity and Respect – Deliver care that recognises individual values, preferences, beliefs and personal circumstances.
✓ Support Choice and Independence – Encourage individuals to participate in decisions and maintain control over their daily routines.
✓ Improve Communication – Adapt communication approaches to individual needs and build positive relationships with people receiving care.
✓ Recognise Poor Care Practices – Identify situations where care is not person-centred and understand how to report concerns appropriately.
✓ Support CQC Compliance – Reinforce the principles of Regulation 9 and person-centred care expectations in England.
✓ Develop Practical Workplace Confidence – Apply person-centred principles through case studies, reflection and everyday care scenarios.
Course Modules
- Person-Centered Care – Course Introduction
- What is Person-Centered Care
- Key Concepts of person-centered Care
- Knowledge Check – Person-Centred Care
- Case Study – Jennifer
- Knowledge Check – Working in a Person-Centred Way
- Self-Reflection – person-centered Care
- Case Study – Liam
- Care in Practice
- Understanding Needs
- Self-Reflection Applying Patient-Centred Care
- Self-Reflection Applying Patient-Centred Care as an Organisation
- Case Study – Jerome
- Environment
- Case Study – Rose
- Case Study – John
- Case Study – Alexis
- Reporting Concerns
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Learning Outcomes
Learner Outcome                                                           | Covered |
|---|---|
Define person-centred care and explain its importance in healthcare and social care |    ✓ |
Identify the key principles of dignity, respect, independence and personal choice |    ✓ |
Explain how person-centred care influences an individual’s experience of receiving support |    ✓ |
Distinguish between good and poor person-centred care practices |    ✓ |
Apply person-centred principles to everyday care situations |    ✓ |
Identify individual needs, preferences, values and personal circumstances |    ✓ |
Explain how communication supports individual choice and involvement in care |    ✓ |
Recognise opportunities to promote independence and decision-making |    ✓ |
Identify how the physical and social environment can affect care experiences |    ✓ |
Evaluate person-centred approaches using workplace case studies |    ✓ |
Reflect on personal working practices and identify opportunities for improvement |    ✓ |
Explain why person-centred care requires ongoing review and adaptation |    ✓ |
Recognise concerns about care quality, dignity or individual preferences |    ✓ |
Describe appropriate procedures for reporting concerns within a care organisation |    ✓ |
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What Our Learners Say?
“The case studies helped me recognise how small changes to daily routines can make care more personal.”
Sarah Mitchell
Senior Care Assistant
“Clear explanations of dignity and choice. Particularly useful for supporting people receiving care in their own homes.”
Daniel Roberts
Domiciliary Care Worker
“A useful refresher that encouraged me to review how we involve residents in everyday decisions.”
Emma Collins
Care Home Team Leader
4.88/5 from 728+ learners
Why Is Person-Centred Care training important?
Person-Centred Care Training helps healthcare and social care staff deliver support that respects individual rights, needs and preferences.
Without a person-centred approach, people may experience unnecessary restrictions, reduced independence, poor communication or care that does not reflect their wishes.
For example, following a fixed morning routine without considering someone’s preferences may undermine their dignity and sense of control.
Effective person-centred practice encourages staff to listen, involve individuals in decisions, recognise changing needs and identify concerns early.
It also supports safer care by helping workers recognise when standard routines or environmental conditions may be unsuitable for an individual.
In England, CQC Regulation 9 requires registered providers to ensure care is appropriate, meets people’s needs and reflects their preferences.
Training helps staff apply these principles consistently, supporting professional competence, quality improvement and better experiences for people receiving care.
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Is Person-Centred Care training a legal requirement in the UK?
There is no single UK-wide law requiring every care worker to complete a specific Person-Centred Care Training Course.
However, providers must meet applicable legal requirements for individualised care.
In England, Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 requires registered providers to deliver appropriate care that meets people’s needs and reflects their preferences.
Regulation 18 also requires registered providers to ensure staff receive appropriate training and support for their roles.
The Mental Capacity Act 2005, applicable in England and Wales, establishes principles for supporting decision-making, including assuming capacity unless established otherwise and respecting people’s rights.
Employers should ensure staff have the knowledge and competence to deliver person-centred care.
Completing relevant training can help demonstrate staff development, but a certificate alone does not establish regulatory compliance.
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Person-Centred Care training FAQ?
What is Person-Centred Care Training?
Person-Centred Care Training teaches healthcare and social care professionals how to deliver support based on each individual’s needs, preferences, values and choices.
It covers dignity, independence, communication, personal involvement and recognising concerns about care quality.
The aim is to help staff move beyond standard routines and provide care that respects what matters to each person, supporting positive experiences and professional care standards.
Who needs Person-Centred Care Training?
Person-Centred Care Training is relevant to anyone involved in delivering or managing healthcare and social care services.
This includes care assistants, healthcare assistants, nurses, support workers, domiciliary care staff, social workers, care coordinators and managers.
It is particularly valuable for employees supporting older people, individuals with disabilities, people living with dementia and those requiring assistance with daily activities or personal care.
Is Person-Centred Care Training a legal requirement in the UK?
A specific Person-Centred Care Training Course is not universally required by UK law.
However, regulated care providers must meet legal requirements concerning individual needs, preferences and appropriate staff competence.
In England, CQC Regulation 9 establishes requirements for person-centred care, while Regulation 18 addresses staffing and training.
Employers should identify relevant training based on staff responsibilities, service requirements and applicable regulations.
How long does the Person-Centred Care Online Course take?
Caredemy’s Person-Centred Care Online Training Course takes approximately one hour to complete and provides one CPD point.
The training is delivered online, allowing learners to study at their own pace.
It includes explanations, workplace case studies, knowledge checks and self-reflection activities. Learners complete an online multiple-choice assessment before receiving their digital certificate.
How often should Person-Centred Care Training be refreshed?
There is no single statutory refresher interval for person-centred care training that applies to every UK healthcare or social care role.
Employers should determine refresher requirements through organisational policies, staff competence assessments, supervision and changes in guidance or working practices.
Refresher training may be particularly useful when staff change roles, new care procedures are introduced or concerns indicate that person-centred standards need reinforcement.
What is an example of person-centred care in practice?
An example of person-centred care is supporting a care home resident to choose when they wake up, what they wear and how they spend their day.
Rather than following a fixed routine, staff discuss the person’s preferences and provide appropriate support.
Other examples include adapting communication methods, respecting cultural or religious needs and involving individuals in decisions about their care plans.
How does person-centred care support CQC compliance?
Person-centred care directly relates to CQC Regulation 9, which requires registered care providers in England to ensure care meets individuals’ needs and reflects their preferences.
Providers should involve people in assessments, care planning and decisions, making reasonable adjustments where necessary.
Training helps staff recognise these responsibilities and apply them in daily practice. Employers should also maintain appropriate care records, review plans and demonstrate how individual preferences influence care delivery.
Will I receive a certificate after completing Person-Centred Care Training?
Yes. Learners who successfully complete Caredemy’s Person-Centred Care Online Training Course and pass the assessment receive an instant digital CPD-accredited certificate.
The course provides one CPD point and can support evidence of induction, refresher training and continuing professional development.
Employers can also use Caredemy’s learner management and training reporting tools to monitor course completion and maintain staff training records.
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