Managing Patient Deaths: Communication & Empathy – Level 2 Course

This online course has been written at an introductory level 2 for intermediate levels that fit the criteria to take training as part of their role. 

This includes:

• Refresher training
• Inductions
• Awareness
• Knowledge enhancement

Managing Patient Deaths: Communication & Empathy – Level 2 Training: Who is it for?

The Managing Patient Deaths: Communication & Empathy – Level 2 Course is designed for healthcare professionals in the UK who are involved in providing care and support to patients and families during the sensitive and emotional process of patient deaths. This course is essential for professionals working in healthcare settings such as hospitals, hospices, care homes, palliative care services, and community care providers.

Who should attend the Managing Patient Deaths: Communication & Empathy – Level 2 Course:

1. Nurses: Registered nurses, healthcare assistants, and nursing professionals involved in caring for patients at the end of life and supporting families through the death of a loved one.

2. Healthcare Assistants: Caregivers and support staff working closely with patients and families during the end-of-life process, offering emotional support and practical assistance.

3. Social Workers: Social workers providing counseling and support services to patients and families dealing with loss and grief following the death of a patient.

4. Chaplains and Spiritual Care Providers: Religious and spiritual care professionals offering emotional and spiritual support to patients and families during the end-of-life journey.

5. Counsellors and Therapists: Mental health professionals specializing in grief counseling and therapy, providing emotional support to individuals coping with loss.

Key Benefits of the Managing Patient Deaths: Communication & Empathy – Level 2 Course:

• Communication Skills Development: Enhance communication skills to effectively discuss end-of-life care options, support families through the process, and convey empathy and compassion during difficult conversations.

• Empathy Training: Learn techniques for fostering empathy and understanding when interacting with patients and families facing loss, helping them feel heard and supported in their grief.

• Cultural Competence: Understand the significance of cultural competency in providing sensitive care to patients and families from diverse backgrounds, respecting their beliefs and customs related to death and dying.

• Supportive Care Strategies: Acquire practical strategies for providing emotional support and practical assistance to patients and families during the end-of-life journey, ensuring their needs are met with compassion and sensitivity.

• Self-Care and Resilience: Develop self-care techniques and resilience-building strategies to cope with the emotional demands of caring for patients at the end of life and supporting families through the grieving process.

The Managing Patient Deaths: Communication & Empathy – Level 2 Course is designed to equip healthcare professionals with the essential communication skills, empathy, and compassionate care strategies needed to support patients and families during the challenging and emotional process of patient deaths, promoting dignity, comfort, and understanding throughout the end-of-life journey.