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Managing Patient Deaths: An Understanding – Level 1 Course
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The Managing Patient Deaths: An Understanding – Level 1 Course provides an introduction to how healthcare organisations can learn from patient deaths and use learning to improve safety. Learners explore safety culture, just culture, openness, responsibility and barriers to learning. It is suitable for healthcare staff requiring introductory, induction or refresher training and supports safer practice and continuous improvement.
Managing Patient Deaths: An Understanding – Level 1 Course Summary
Course Name: Managing Patient Deaths: An Understanding – Level 1 Course
Duration: 1 hour
Delivery: Online Training Course
Certificate Included: Instant Digital Certificate
Accreditation: CPD Accredited – 1 CPD Point
Suitable For: Healthcare professionals, clinical and non-clinical healthcare staff, care workers, managers and other staff involved in learning from patient deaths
Assessment: Online Multiple Choice Test
Access: Instant Access
Duration
1 hour
CPD Points
1
Last Updated:
25 Jul 2026
What is Managing Patient Deaths: An Understanding – Level 1 training?
Managing Patient Deaths: An Understanding – Level 1 training introduces the principles healthcare staff need to understand when deaths are reviewed for learning and improvement.
The course examines learning from deaths, why problems occur, patient safety culture, just culture principles and the importance of openness when things go wrong. Learners consider individual and organisational responsibilities, recognising mistakes, barriers that can prevent staff from speaking openly and how learning can move from frontline services through to organisational leadership.
These principles reflect the wider NHS approach to learning from deaths and patient safety incidents, where compassionate involvement, system-based learning and improvement are central to safer care.
The course provides foundational knowledge rather than training learners to conduct formal mortality reviews or patient safety incident investigations.
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Who Is This Course For?
The Managing Patient Deaths: An Understanding – Level 1 Course is designed for staff who need introductory knowledge of learning from deaths, openness and patient safety culture.
It is particularly relevant to registered nurses, healthcare assistants, nursing associates, doctors, allied health professionals, palliative and end-of-life care staff, clinical support workers, social workers, healthcare managers, administrators and other clinical or non-clinical healthcare staff.
It can support induction, refresher training, awareness and knowledge development for people working in hospitals, hospices, community healthcare, primary care and other healthcare environments.
The principles may also be useful to relevant social care professionals, although NHS England’s Patient Safety Incident Response Framework (PSIRF) applies specifically to healthcare services and only applies to social care organisations where healthcare is provided under the NHS Standard Contract.
Key Benefits
✓ Understand how organisations can learn from patient deaths
✓ Recognise the characteristics of a positive patient safety culture
✓ Apply just culture principles when considering mistakes and safety events
✓ Identify barriers that can prevent openness and organisational learning
✓ Understand responsibilities for learning from frontline services to senior leadership
✓ Support safer practice through openness, reflection and continuous improvement
Course Modules
- Managing Patients Deaths Level 1 – Course Introduction
- Learning from Deaths
- Key Points
- Learning in Practice
- Learning from Deaths Framework
- Why Do Problems Happen?
- Patient Safety and Culture
- A Just Culture
- Safety Culture
- Poor Quality Safety Investigations
- Just Culture Guide
- Organisational Commitment to Safety Culture
- Recognising Your Own Mistakes
- Obstacles to an Open Culture
- Who is Responsible ?
- Ward-to-Board Approach
- Being Open Framework
- Benefits of Being Open
- 10 Principles of Being Open
- Importance of Learning and Openness
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Learning Outcomes
| Learner Outcome | Covered |
|---|---|
| Understand how healthcare organisations learn from patient deaths | ✓ |
| Recognise why learning from deaths is important for patient safety | ✓ |
| Identify why problems and safety incidents can happen in healthcare | ✓ |
| Understand the importance of a positive patient safety culture | ✓ |
| Explain the principles of a just culture | ✓ |
| Recognise problems that can lead to poor-quality safety investigations | ✓ |
| Understand how organisations can promote a strong safety culture | ✓ |
| Recognise the importance of acknowledging and learning from mistakes | ✓ |
| Identify barriers that can prevent an open and honest culture | ✓ |
| Understand individual and organisational responsibilities for patient safety | ✓ |
| Explain the ward-to-board approach to learning and accountability | ✓ |
| Understand the principles and benefits of being open when things go wrong | ✓ |
| Recognise how openness and learning can improve patient care | ✓ |
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What Our Learners Say?
“Clear and sensitive introduction to learning from patient deaths. Very relevant to my role.”
Sarah M
Registered Nurse
“Helped explain just culture and why openness matters when reviewing incidents and deaths.”
Daniel R
Healthcare Assistant
“Useful overview of safety culture and organisational learning without making the subject unnecessarily complicated.”
Priya K
Clinical Support Worker
4.90/5 from 67+ learners
Why Is Managing Patient Deaths: An Understanding – Level 1 training important?
Learning appropriately from patient deaths can help healthcare organisations identify opportunities to improve care, reduce avoidable harm and strengthen patient safety.
NHS England states that learning from deaths can help providers improve the quality of care provided to patients and families and identify areas where further improvement is needed.
Effective learning depends on more than identifying individual mistakes. Staff need to understand openness, safety culture, organisational responsibility and system factors that can contribute to incidents.
This training helps learners recognise why a just and open culture matters and how learning should contribute to meaningful improvement rather than blame.
For employers, developing this awareness can support stronger patient safety culture, better incident learning and greater staff confidence in raising concerns and reflecting on mistakes.
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Is Managing Patient Deaths: An Understanding – Level 1 training a legal requirement in the UK?
There is no general UK law stating that every healthcare worker must complete a course with this specific title.
However, healthcare providers have important legal, regulatory and professional responsibilities relating to patient safety, openness and learning when things go wrong.
In England, Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 establishes the statutory Duty of Candour for CQC-regulated health and social care providers. It requires providers to act openly and transparently, including following qualifying notifiable safety incidents.
NHS organisations must also follow applicable patient safety and Learning from Deaths requirements. NHS England’s PSIRF sets out the approach to responding to patient safety incidents for learning and improvement.
Employers should therefore provide training appropriate to each employee’s responsibilities and local policies.
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Managing Patient Deaths: An Understanding – Level 1 training FAQ?
What is Managing Patient Deaths: An Understanding – Level 1 training?
This introductory online course explores how healthcare organisations and staff can learn from patient deaths. It covers Learning from Deaths principles, patient safety and safety culture, just culture, mistakes, organisational responsibility, openness and barriers to learning. It is designed to build foundational knowledge rather than qualify learners to conduct formal mortality reviews or investigations.
Who needs Managing Patient Deaths training?
The course is suitable for healthcare professionals and relevant support staff whose roles require an understanding of patient deaths, patient safety and organisational learning. This may include nurses, healthcare assistants, doctors, clinical support staff, managers, administrators, palliative care professionals and other clinical or non-clinical healthcare workers.
Is Managing Patient Deaths training a legal requirement?
There is no general legal requirement requiring every UK healthcare worker to complete a course specifically called Managing Patient Deaths. However, healthcare organisations have legal and regulatory responsibilities concerning patient safety, openness and learning. In England, these include the statutory Duty of Candour for CQC-regulated providers.
How long does the Managing Patient Deaths Level 1 course take?
The Managing Patient Deaths: An Understanding – Level 1 Course takes approximately one hour to complete. As an online course, learners can access the training remotely and work through the material at their own pace before completing the online multiple-choice assessment.
What will I learn on the Managing Patient Deaths Level 1 course?
Learners explore how organisations learn from deaths, why problems occur, patient safety and safety culture, just culture principles, weaknesses in safety investigations, organisational commitment to safety, recognising mistakes, barriers to openness, responsibility, the ward-to-board approach and the importance and benefits of being open.
How often should Managing Patient Deaths training be completed?
There is no universal statutory refresher period for this specific course. Employers should determine refresher training according to staff roles, organisational policy, risk, competency requirements and changes to relevant guidance. Refresher training may also be appropriate following significant policy or patient safety changes or where additional learning needs are identified.
What is a just culture in healthcare?
A just culture supports learning by considering why an incident occurred rather than automatically blaming an individual. It recognises that patient safety events can involve interconnected system and human factors. NHS England’s current PSIRF promotes system-based approaches to learning and improvement rather than simplistic approaches focused on a single cause.
How does learning from patient deaths improve patient safety?
Reviewing and learning from deaths can help healthcare providers identify problems in care, recognise patterns and turn findings into improvements. NHS England’s Learning from Deaths guidance promotes consistent approaches to identifying, reporting, reviewing, investigating and learning from deaths, alongside meaningful and compassionate engagement with bereaved families and carers.
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Managing Patient Deaths: An Understanding – Level 1 Course
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