Conflict Resolution: Strategies for Communicating Level 3 Course

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Original price was: £30.00.Current price is: £14.90.



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Course details

Conflict Resolution: Strategies for Communicating Level 3 Online Training Overview

This course will give an overview of strategies used to resolve conflicts, as well as reporting and finding support after a conflict has occurred.

Duration: 1 Hour     CPD Points: 1

What You will learn

Conflict Resolution: Strategies for Communicating Level 3 Learning Objectives

At the end of this course, the learner will be able to: 

 
  • Understand strategies for communicating during conflict
  • Describe using words and empathy during conflict
  • Understand reasonable force and withholding treatment
  • Describe reporting procedures following conflict
  • Identify support that is available following a conflict

Lessons

Course Content

On successful completion of the quiz, you will be awarded a CPD accredited Conflict Resolution: Strategies for Communicating Level 3 free course certificate.

Who is this for?

Who is this Conflict Resolution: Strategies for Communicating Level 3 training for?

This online course has been written at an introductory level 1 for all levels that fit the criteria to take training as part of their role. This includes:

  • Refresher training
  • Inductions
  • Awareness
  • Knowledge enhancement

Conflict Resolution: Strategies for Communicating Level 3: Who Is It For?

The Conflict Resolution: Strategies for Communicating Level 3 Training Course in the UK is tailored for professionals who are seeking to enhance their conflict resolution skills, specifically focusing on effective communication strategies to manage and resolve conflicts in the workplace. This advanced level 3 course delves deeper into the communication aspects of conflict resolution and is ideal for individuals in various roles and industries, including:

  • Human Resources Professionals: HR managers, consultants, and personnel who are responsible for managing employee relations, grievances, and workplace conflicts will benefit greatly from this training. By honing their communication strategies, HR professionals can effectively mediate disputes, facilitate difficult conversations, and foster a positive work culture.

  • Team Leaders and Managers: Supervisors, team leaders, and managers across all industries can amplify their leadership skills by mastering communication techniques for conflict resolution. This course equips them with the tools to address interpersonal conflicts, team dynamics, and performance issues through effective communication strategies.

  • Legal and Compliance Officers: Professionals working in legal and compliance roles, such as solicitors, legal advisors, compliance officers, and mediators, can enhance their conflict resolution capabilities by understanding how communication strategies can help prevent and resolve disputes in legal contexts.

  • Project Managers: Individuals tasked with overseeing projects and teams will find value in this training, as effective communication is vital to navigating conflicts that may arise during project planning, execution, and completion. Project managers will learn how to communicate assertively, actively listen, and negotiate effectively to reach satisfactory resolutions.

  • Customer Relationship Managers: Professionals responsible for managing client relationships, customer service teams, and client accounts can utilize the communication strategies learned in this course to handle conflicts with customers, address complaints, and maintain positive relationships with clients.

  • Union Representatives and Workplace Mediators: Trade union representatives, workplace mediators, and conflict resolution specialists can further develop their skills in facilitating negotiations, conducting mediation sessions, and promoting dialogue between conflicting parties in a workplace setting.

By undertaking the Conflict Resolution: Strategies for Communicating Level 3 Training Course, participants will deepen their understanding of the role of communication in conflict management. The course covers advanced topics such as active listening, empathetic communication, nonverbal cues, assertiveness training, and negotiation tactics tailored to different conflict scenarios.

Upon successful completion, participants will be equipped to employ strategic communication techniques to de-escalate tensions, build rapport, clarify misunderstandings, and collaboratively resolve conflicts in their professional environments. This advanced course empowers individuals to navigate complex conflict situations with confidence and competence, ultimately fostering a harmonious and productive work environment.

In essence, the Conflict Resolution: Strategies for Communicating Level 3 Training Course is designed for HR professionals, team leaders, legal officers, project managers, customer relationship managers, union representatives, and workplace mediators in the UK. By immersing themselves in this targeted training, participants can elevate their conflict resolution skills through effective communication strategies tailored to their specific roles and industry contexts.

Conflict Resolution: Strategies for Communicating Level 3 FAQ

Conflict Resolution: Strategies for Communicating Level 3 Frequently Asked Questions

Your course is instantly allocated to you upon completion of your purchase.

Yes, the Conflict Resolution: Strategies for Communicating Level 3 course has been assessed and awarded a CPD accreditation by the CPD standards office.

Upon successful completion of the quiz at the end of the course, you will be instantly awarded a CPD accredited Conflict Resolution: Strategies for Communicating Level 3 course certificate to download or print at home for free. We also have an option for you to request a hard copy of the certificate sent to your home or work address.

Yes, the Conflict Resolution: Strategies for Communicating Level 3 course comes complete with unlimited exam retakes

Yes, the Conflict Resolution: Strategies for Communicating Level 3 course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge aiding your current skillset. A certificate is awarded upon completion.

We offer a complimentary learner management system to view the learner's course progress, view quiz results and certification. We also offer a dedicated compliance matrix to aid with audits and inspections. 

What our customers say

Reviews

October 4, 2024

Informative

Ada C Peter
October 2, 2024

It was a great course

DAMARIS MBUGUA
September 28, 2024

Excellent, simple and well explained

Omoregbe Isaac Oyegue

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Assessment & Certification

You will be given a multiple-choice exam available at the end of the learning, you will be graded. On a pass mark of 70% or higher a certificate is issued.

You may retake the test at your convenience at no additional cost.

On completion of the exam, a free certificate is instantly available for you to download or print.

A hard copy certificate printed on certificate grade paper can be purchased for a nominal fee via your learner dashboard and are dispatched within three working days to your address. Please note at this time we currently only mail certificates to the United Kingdom. 

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Original price was: £30.00.Current price is: £14.90.

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