Conflict Resolution (3 Course Bundle)

Rated 4 out of 5


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Conflict Resolution Course Online Training Overview

This Conflict Resolution online  course will give an overview of how to develop an awareness of the risks of providing help to the general public and learn how to manage conflict. You’ll learn what help is available to effectively and safely support you as you try to resolve conflicts.

Courses Included:

  • An Introduction to Conflict Resolution (level 1)
  • Contributing Factors for Conflict (Level 2)
  • Conflict Strategies for Communicating  (Level 3)

Duration: 3 Hours     CPD Points: 3

What You will learn?

Conflict Resolution Course Learning Objectives

At the end of this course, the learner will be able to:

  • Identify and address signs of stress in patients
  • Understand how to deal effectively and safely with conflict situations involving service users or colleagues
  • Understand the skills needed to find balance between giving care and staying safe


Course Content

On successful completion of the quiz, you will be awarded a CPD accredited Conflict Resolution free course certificate.

course Specifics

Who is this Conflict Resolution training course for?

This online course has been written at an introductory level 1 for all levels that fit the criteria to take training as part of their role. This includes

  • Refresher training
  • Inductions
  • Awareness
  • Knowledge enhancement
  • Care  Certificate

It is suitable for the following:

  • Health Care workers including Nurses, Doctors, Ambulance services, clinical and non-clinical workers
  • Social Care Workers including Councils, Carers and Care assistants
  • Youth workers including activity leaders, passenger transport services and volunteers

Image examples from our online training courses

Assesment & Certification

You will be given a multiple-choice exam available at the end of the learning, you will be graded. On a pass mark of 70% or higher a certificate is issued.

You may retake the test at your convenience at no additional cost.

On completion of the exam, a free certificate is instantly available for you to download or print.

A hard copy certificate printed on certificate grade paper can be purchased for a nominal fee via your learner dashboard and are dispatched within three working days to your address. Please note at this time we currently only mail certificates to the United Kingdom. 

How it works


Add your course(s) to checkout & pay


Instant course(s) allocation. No waiting!


Pass the exam to obtain a certificate


Rated 4 out of 5
October 5, 2021


(verified owner)



What one do I select?
Select Individual if the course is for yourself – Select Group if it is for another person or you require multiple courses.

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Certificate Hardcopy

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