Online Conflict Resolution Training (3 Course Bundle)
£27.00 +VAT
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- Audio playback is included in this course
- Available in 50 different languages for translation
Why learn with us?
- Free course certificate
- Instant course access
- CPD Accredited
- Easy to navigate
- Multiple choice exam
- Resits included
- Downloadable workbook
- 12 month access
Why Learn with us?
A Trusted Assessed, Audited and Endorsed Training Provider
Imagine this: You’re volunteering at a community centre and witness a heated argument between two patrons. Frustrations are high, and the situation threatens to escalate. While you have the desire to intervene and help, you’re unsure of the best approach. This scenario highlights the importance of conflict resolution skills, particularly in situations where emotions run high and tensions need to be diffused.
Our online conflict resolution training equips you with the tools to navigate such situations with confidence. You’ll learn how to de-escalate conflict, provide support to those involved, and identify resources available to ensure a safe and positive outcome for everyone. By developing your conflict resolution skills, you’ll be empowered to not only manage these situations effectively but also contribute to a more peaceful and collaborative environment.
OVERVIEW
Conflict Resolution Course Online Training Overview
This Conflict Resolution online course will give an overview of how to develop an awareness of the risks of providing help to the general public and learn how to manage conflict. You’ll learn what help is available to effectively and safely support you as you try to resolve conflicts.
Courses Included:
- An Introduction to Conflict Resolution (Level 1)
- Contributing Factors for Conflict (Level 2)
- Conflict Strategies for Communicating (Level 3)
Duration: 3 Hours   CPD Points: 3
What You Will Learn?
Conflict Resolution Course Learning Objectives
Our Conflict Resolution course aims to empower you to handle challenging situations involving service users or colleagues with confidence and prioritise your safety while providing exceptional care. By the end of this course, you’ll be equipped to:
- Identify and address stress signs in individuals, helping to de-escalate situations before conflict escalates.
- Navigate conflict effectively using communication strategies, active listening, and de-escalation techniques. You’ll understand how to find a balance between providing care and maintaining your own safety in potentially volatile situations.
- Recognise warning signs like anger stages and contributing factors that lead to conflict. This knowledge will help you anticipate potential issues and take preventative measures.
Through in-depth lessons throughout our three levels, you’ll cover various aspects of conflict resolution, gaining the necessary skills to navigate challenging interactions with service users and colleagues while prioritising safety and quality care.
Lessons
Course Content
- Conflict Resolution – Course Introduction
- Introduction
- Types of Assault
- Examples of Conflict
- Protecting Staff
- Who is at Risk
- Training
- Tackling Violence
- Protecting Staff from Conflict
- NHS Protect
- Withholding Treatment
- Warning Signs
- Stages of Anger
- Causes of Conflict
- Long-Term and Temporary Factors
- Distance
- Organisational Factors
- Cultural Diversity
- Communication Breakdown
- Contributing Factors
- Common Responses
- Strategies
- Impact Factors
- Strategies for Communicating
- The Way You Use Words
- Using Empathy
- Body Language
- Using Distance as a Strategy
- Active Listening
- Questions with Care
- Reasonable Force
- Withholding Treatment
- Reporting Incidents
- Post-Incident Effects
- Types of Support
- Know What Support is Available
- Debriefing Meetings
- Changes Made
- How Debriefing Helps
On successful completion of the quiz, you will be awarded a CPD-accredited Conflict Resolution free course certificate.
Course Specifics
Who is this Conflict Resolution training course for?
This online course has been written at an introductory level 1 for all levels that fit the criteria to take training as part of their role. This includes
- Refresher training
- Inductions
- Awareness
- Knowledge enhancement
- Care Certificate
It is suitable for the following:
- Health Care workers including Nurses, Doctors, Ambulance services, clinical and non-clinical workers
- Social Care Workers including Councils, Carers and Care assistants
- Youth workers including activity leaders, passenger transport services and volunteers
Conflict Resolution (3 Course Bundle) FAQ
Conflict Resolution (3 Course Bundle) Frequently Asked Questions
Your Assessment and Certificate
To ensure you’ve mastered the conflict resolution techniques covered in the course, you’ll be tested with a multiple-choice exam at the end of the learning modules. This graded exam will assess your understanding of key concepts and your ability to apply them in practical situations.
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The exam will focus on the core principles of conflict resolution, including:
- Identifying different conflict styles
- Effective communication techniques
- De-escalation strategies
- Negotiation tactics
- Reaching win-win solutions
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Don’t worry if you don’t pass on the first try! You can retake the exam at your convenience, completely free of charge. This allows you to solidify your understanding and ensure you demonstrate your competency in handling conflict situations constructively.
Receiving Your Certificate
Once you complete the exam and achieve a passing score of 70% or higher, a free digital certificate will be instantly available for you to download or print directly from your learning portal. This certificate serves as a valuable document showcasing your newly acquired skills in conflict resolution.
For a more formal presentation, you can purchase a high-quality printed certificate on certificate paper. This option is available through your learner dashboard for a nominal fee. Please note, this service is currently limited to addresses within the United Kingdom, with dispatch within three working days.
Why Conflict Training is Essential?
Conflict is inevitable in any interaction between people. Whether you face disagreements with colleagues, navigate strong emotions in personal relationships, or encounter frustrated customers, having the tools to address conflict constructively is a valuable skill. This Conflict Resolution Training equips you with the knowledge and strategies to transform conflict from a source of negativity into an opportunity for growth and positive change.
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By learning effective communication techniques, active listening, and de-escalation strategies, you’ll gain the confidence to tackle conflict head-on. This course empowers you to not only resolve disagreements peacefully but also foster stronger relationships, improve productivity, and create a more harmonious environment in all areas of your life.
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How it works:
Assessment & Certification
You will be given a multiple-choice exam available at the end of the learning, you will be graded. On a pass mark of 70% or higher a certificate is issued.
You may retake the test at your convenience at no additional cost.
On completion of the exam, a free certificate is instantly available for you to download or print.
A hard copy certificate printed on certificate grade paper can be purchased for a nominal fee via your learner dashboard and are dispatched within three working days to your address. Please note at this time we currently only mail certificates to the United Kingdom.Â
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£27.00 +VAT
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Why learn with us?
- CPD Accredited online courses
- Free instant course certificate
- No waiting with instant course access
- User friendly training, easy to navigate
- Downloadable Workbook
- Compliant to the care frameworks
- Multiple choice exam & resits included
- 12 month anytime course access
- Audio playback is included in this course at no additional cost
- This course is available in 50 different languages for translation
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