Conflict Resolution: An Introduction Level 1 Course
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Course details
Conflict Resolution: An Introduction Level 1 Online Training Overview
This course will give an overview of what conflict is, how to develop an awareness of conflict, and how to protect staff members from conflict.
Duration: 1 Hour   CPD Points: 1
What You will learn
Conflict Resolution: An Introduction Level 1 Learning Objectives
At the end of this course, the learner will be able to:
- Identify and address signs of stress in patients
- Understand how to deal effectively and safely with conflict situations involving service users or colleagues
- Understand the skills needed to find the balance between giving care and staying safe
Lessons
Course Content
- Conflict Resolution in Primary Care – Course Introduction
- Conflict Resolution – Course Introduction
- Introduction
- Types of Assault
- Examples of Conflict
- Protecting Staff
- Who is at Risk?
- Training on Conflict Resolution
- Tackling Violence
- Protecting Staff From Conflict
- NHS Protect
- Withholding Treatment
On successful completion of the quiz, you will be awarded a CPD accredited Conflict Resolution: An Introduction Level 1 free course certificate.
Who is this for?
Who is this Conflict Resolution: An Introduction Level 1 training for?
This online course has been written at an intermediary level that fit the criteria to take training as part of their role. This includes:
- Refresher training
- Inductions
- Awareness
- Knowledge enhancement
Conflict resolution training is highly relevant across a broad spectrum of roles in the health and social care sector. Conflicts can arise in numerous contexts within these settings, including disagreements among staff members, between staff and patients or clients, and among the patients or clients themselves. Training in conflict resolution equips individuals with the skills to manage and resolve such conflicts effectively, fostering a safer and more harmonious environment. Here are some of the key roles in health and social care for which conflict resolution training is particularly relevant:
Nurses and Nursing Assistants: These professionals often face conflicts with patients, family members, or colleagues, particularly in high-stress environments like emergency rooms or long-term care facilities.
Doctors and Medical Practitioners: They sometimes have to manage conflicts related to treatment plans, patient care decisions, or interactions with the patient’s family and other healthcare professionals.
Social Workers: They deal with highly sensitive issues that can lead to conflicts, including child protection, family disputes, and supporting individuals in crisis.
Care Assistants and Support Workers: Working closely with clients, these professionals can encounter conflicts arising from the emotional, physical, and mental challenges their clients face.
Mental Health Professionals (Psychiatrists, Psychologists, Therapists): Given the nature of their work, these professionals may need to resolve conflicts between clients and their families, or manage disagreements about treatment approaches.
Managers and Team Leaders in Health and Social Care Settings: They must handle conflicts within their teams, with other departments, and sometimes with the service users or their families.
Administrative Staff: Those working in reception and clerical roles may face conflicts with visitors, patients, and healthcare professionals, often being the first point of contact in stressful situations.
Pharmacists and Pharmacy Technicians: Conflicts may arise over medication availability, prescriptions, and interactions with other medications that patients are taking.
Paramedics and Other Emergency Service Workers: In emergency situations, these professionals may need to defuse conflicts quickly to provide necessary care or deal with individuals under the influence of alcohol or drugs.
Dietitians and Nutritionists: Disagreements may occur over dietary plans or restrictions between the professionals, patients, and their families.
Physiotherapists and Occupational Therapists: Conflicts can arise related to treatment plans, goals, or progress, either with patients or their family members.
Human Resources Personnel in Health and Social Care Settings: They often deal with conflicts between employees or between employees and management.
Conflict resolution training for these roles typically focuses on communication skills, empathy, problem-solving, and managing emotions, with the aim to ensure that all parties feel heard, respected, and that a constructive resolution is achieved. Such training not only helps in directly addressing conflicts but also contributes to a more positive workplace culture, enhances teamwork, and improves patient care outcomes.
Conflict Resolution: An Introduction Level 1 FAQ
Conflict Resolution: An Introduction Level 1 Frequently Asked Questions
Your course is instantly allocated to you upon completion of your purchase.
Yes, the Conflict Resolution: An Introduction Level 1 course has been assessed and awarded a CPD accreditation by the CPD standards office.
Upon successful completion of the quiz at the end of the course, you will be instantly awarded a CPD accredited Conflict Resolution: An Introduction Level 1 course certificate to download or print at home for free. We also have an option for you to request a hard copy of the certificate sent to your home or work address.
Yes, the Conflict Resolution: An Introduction Level 1 course comes complete with unlimited exam retakes
Yes, the Conflict Resolution: An Introduction Level 1 course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge aiding your current skillset. A certificate is awarded upon completion.
We offer a complimentary learner management system to view the learner's course progress, view quiz results and certification. We also offer a dedicated compliance matrix to aid with audits and inspections.Â
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Assessment & Certification
You will be given a multiple-choice exam available at the end of the learning, you will be graded. On a pass mark of 70% or higher a certificate is issued.
You may retake the test at your convenience at no additional cost.
On completion of the exam, a free certificate is instantly available for you to download or print.
A hard copy certificate printed on certificate grade paper can be purchased for a nominal fee via your learner dashboard and are dispatched within three working days to your address. Please note at this time we currently only mail certificates to the United Kingdom.Â
Limited Time Offer: Flash Sale Alert! ⚡💸
£12.00 Original price was: £12.00.£9.47Current price is: £9.47.
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- Audio playback is included in this course at no additional cost
- This course is available in 50 different languages for translation
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