Conflict Resolution: An Introduction Level 1 Course

This online course has been written at an intermediary level that fit the criteria to take training as part of their role. This includes:

• Refresher training
• Inductions
• Awareness
• Knowledge enhancement

Conflict Resolution: An Introduction Level 1 Training: Who Is It For?

Conflict resolution training is highly relevant across a broad spectrum of roles in the health and social care sector. Conflicts can arise in numerous contexts within these settings, including disagreements among staff members, between staff and patients or clients, and among the patients or clients themselves. Training in conflict resolution equips individuals with the skills to manage and resolve such conflicts effectively, fostering a safer and more harmonious environment. Here are some of the key roles in health and social care for which conflict resolution training is particularly relevant:

1. Nurses and Nursing Assistants: These professionals often face conflicts with patients, family members, or colleagues, particularly in high-stress environments like emergency rooms or long-term care facilities.

2. Doctors and Medical Practitioners: They sometimes have to manage conflicts related to treatment plans, patient care decisions, or interactions with the patient’s family and other healthcare professionals.

3. Social Workers: They deal with highly sensitive issues that can lead to conflicts, including child protection, family disputes, and supporting individuals in crisis.

4. Care Assistants and Support Workers: Working closely with clients, these professionals can encounter conflicts arising from the emotional, physical, and mental challenges their clients face.

5. Mental Health Professionals (Psychiatrists, Psychologists, Therapists): Given the nature of their work, these professionals may need to resolve conflicts between clients and their families, or manage disagreements about treatment approaches.

6. Managers and Team Leaders in Health and Social Care Settings: They must handle conflicts within their teams, with other departments, and sometimes with the service users or their families.

7. Administrative Staff: Those working in reception and clerical roles may face conflicts with visitors, patients, and healthcare professionals, often being the first point of contact in stressful situations.

8. Pharmacists and Pharmacy Technicians: Conflicts may arise over medication availability, prescriptions, and interactions with other medications that patients are taking.

9. Paramedics and Other Emergency Service Workers: In emergency situations, these professionals may need to defuse conflicts quickly to provide necessary care or deal with individuals under the influence of alcohol or drugs.

10. Dietitians and Nutritionists: Disagreements may occur over dietary plans or restrictions between the professionals, patients, and their families.

11. Physiotherapists and Occupational Therapists: Conflicts can arise related to treatment plans, goals, or progress, either with patients or their family members.

12. Human Resources Personnel in Health and Social Care Settings: They often deal with conflicts between employees or between employees and management.

Conflict resolution training for these roles typically focuses on communication skills, empathy, problem-solving, and managing emotions, with the aim to ensure that all parties feel heard, respected, and that a constructive resolution is achieved. Such training not only helps in directly addressing conflicts but also contributes to a more positive workplace culture, enhances teamwork, and improves patient care outcomes.