Online Conflict Resolution Training (3 Course Bundle)

Your course is instantly allocated to you upon completion of your purchase.

Yes, the Conflict Resolution (3 Course Bundle) course has been assessed and awarded a CPD accreditation by the CPD standards office.

Upon successful completion of the quiz at the end of the course, you will be instantly awarded a CPD accredited Conflict Resolution (3 Course Bundle) course certificate to download or print at home for free. We also have an option for you to request a hard copy of the certificate sent to your home or work address.

Yes, the Conflict Resolution (3 Course Bundle) course comes complete with unlimited exam retakes

Yes, the Conflict Resolution (3 Course Bundle) course will aid refresher training. It will give evidence of an understanding for staff induction. It will evidence awareness and improve your knowledge aiding your current skillset. A certificate is awarded upon completion.

We offer a complimentary learner management system to view the learner's course progress, view quiz results and certification. We also offer a dedicated compliance matrix to aid with audits and inspections. 

This Conflict Resolution course is designed specifically for service professionals like yourself. We focus on the unique challenges you face and equip you with relevant skills. Here's what you'll learn:

• Identifying and Addressing Stress: Learn to recognize early signs of stress in both service users and colleagues, allowing you to intervene and de-escalate situations before conflict arises.
• Conflict De-escalation Techniques: Master communication strategies, active listening, and body language skills to effectively manage conflict situations. Learn to prioritise safety while still delivering compassionate care.
• Understanding Conflict Triggers: Explore the causes of conflict, including long-term and temporary factors like personality clashes, cultural differences, and communication breakdowns. This knowledge equips you to anticipate and address potential issues.
• Balancing Care and Safety: This course addresses the crucial balance between providing exceptional care and ensuring your own safety. Learn strategies for setting appropriate boundaries and utilising resources effectively.
• Post-Incident Support: Understand the importance of debriefing meetings and the various types of support available following a conflict situation.

Finding the right course involves considering a few key factors:

• Specificity: Look for a course tailored to your field, such as healthcare, social services, or customer service. This ensures the content directly addresses the challenges you face in your specific role.
• Focus on Safety: Prioritise courses that emphasise safety protocols and de-escalation techniques, equipping you to manage potentially volatile situations effectively.
• Recognition: Consider courses that offer certificates upon completion, potentially enhancing your resume and showcasing your commitment to conflict resolution skills.

This Conflict Resolution course aligns with these criteria, providing targeted training for service professionals like yourself.

Completing this course can enhance your career prospects in various service-oriented fields. Here are some potential opportunities:

• Healthcare: Nurses, social workers, and mental health professionals benefit greatly from conflict resolution skills to manage challenging patient interactions and maintain a safe and supportive environment.
• Education: Teachers, counsellors, and administrators can leverage these skills to resolve conflicts between students and between parents and teachers, fostering a more positive learning environment.
• Human Resources: HR professionals can benefit from conflict resolution training to mediate disputes between employees, address workplace grievances, and promote a harmonious work atmosphere.
• Customer Service: Conflict resolution skills are invaluable in customer service roles, allowing you to effectively address customer complaints and build positive relationships with clients.

By completing this Conflict Resolution course, you'll gain valuable skills that can open doors to exciting career opportunities in a variety of service-oriented fields.