We aim to make purchasing online training straightforward and hassle-free, but we understand that our courses may not always meet your needs. If you are unhappy with the training provided, we offer a full refund if you contact us within 14 days of your purchase date.

To complete your refund, we ask you to:

• Provide feedback on what didn’t meet your expectations so we can improve our courses.
• Return your certificate if the training has already been completed.

For refund requests made after 14 days, we will review them individually to take into account specific circumstances. Regardless of the timeframe, we encourage you to reach out to us if you have concerns.

To request a refund or cancellation, please send your request in writing to support@caredemy.co.uk. Our support team is dedicated to responding quickly and resolving your issue.

We value your input and are committed to delivering an exceptional experience to all learners. If you have further questions, please don’t hesitate to contact us.