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Personalised Care Planning Course
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This Personalised Care Planning course explains how health and social care professionals can work collaboratively with people to develop care that reflects what matters to them. Learners explore the care planning process, self-care, communication, motivational interviewing, collaborative goal-setting and action planning. The course supports staff to involve people meaningfully in decisions and deliver more coordinated, person-centred care.
Personalised Care Planning Course Summary
Course Name: Personalised Care Planning Online Training Course
Duration: 1 Hour
Delivery: Online Training Course
Certificate Included: Instant Digital Certificate
Accreditation: CPD Accredited – 1 CPD Point
Suitable For: Healthcare professionals, social care workers, care assistants, support workers, nurses, care managers, care coordinators, allied health professionals and others involved in planning or delivering person-centred care
Assessment: Online Multiple Choice Test
Access: Instant Access
Duration
1 hour
CPD Points
1
Last Updated:
25 Jul 2026
What is Personalised Care Planning training?
Personalised Care Planning training teaches health and social care workers how to involve people actively in decisions about their care, treatment and support.
Rather than focusing only on a diagnosis or condition, personalised care planning considers the whole person – including their needs, preferences, strengths, circumstances and the outcomes that matter to them. NHS England describes personalised care and support planning as a process of facilitated conversations in which the person actively participates in managing their health and wellbeing.
This course explores the stages of care planning and the practical skills needed to make the process effective. Learners develop knowledge of building rapport, listening, questioning, motivational interviewing, collaborative goal-setting and action planning.
These skills help staff create meaningful plans with people rather than simply creating plans for them.
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Who Is This Course For?
The Personalised Care Planning Online Training Course is suitable for people involved in assessing, planning, coordinating or delivering health and social care.
This includes care assistants, support workers, healthcare assistants, nurses, nurse practitioners, GPs, doctors, social workers, care coordinators, case managers, care home managers, domiciliary care staff and community care professionals.
It is also relevant to allied health professionals such as occupational therapists, physiotherapists and speech and language therapists, as well as mental health practitioners and support staff.
The course can support induction, refresher training and continuing professional development for staff who need to understand how to involve individuals, families and carers appropriately in planning care and support.
Key Benefits
✓ Build practical skills for delivering genuinely person-centred care
✓ Involve people more effectively in decisions about their care and support
✓ Use listening, questioning and rapport-building techniques confidently
✓ Support collaborative goal-setting and practical action planning
✓ Encourage appropriate self-care, choice and independence
✓ Support good practice aligned with person-centred care expectations
Course Modules
- Personalised Care Planning – Course Introduction
- Introduction
- Personalised Care Planning
- The Role of Health and Social Care Staff
- Self-Care and Information Prescriptions
- Who is personalised Care Aimed At?
- Who is Involved in Personalised Care Planning
- Phases of the Care Planning Process
- What is a personalised Care PLan ?
- Activities Involved in personalised Care Planning
- Three Phases of Care Planning
- Self-Care and Information
- Skills and Behaviours for personalised Care Planning
- Building Rapport
- Listening Skills
- Questioning Skills
- Motivational Interviewing
- Collaborative Goal-Setting
- Action Planning
- Effective Dialogue
- Seven Tips for Effective Dialogue
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Learning Outcomes
| Learner Outcome | Covered |
|---|---|
| Explain what personalised care planning is and why it matters | ✓ |
| Recognise who can benefit from a personalised approach to care | ✓ |
| Identify who should be involved in creating a personalised care plan | ✓ |
| Understand the key phases of the care planning process | ✓ |
| Support people to take an active role in their own care and wellbeing | ✓ |
| Use effective listening and questioning during care planning conversations | ✓ |
| Build rapport and encourage open, person-centred discussions | ✓ |
| Use motivational interviewing techniques to support positive change | ✓ |
| Work with individuals to set meaningful and achievable goals | ✓ |
| Turn agreed goals into clear and practical action plans | ✓ |
| Communicate effectively with individuals, families and other professionals | ✓ |
| Apply personalised care planning principles confidently in everyday practice | ✓ |
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What Our Learners Say?
“Really useful for understanding how to make care plans about the person, not just their condition.”
Sarah M
Senior Care Assistant
“The sections on questioning, listening and goal-setting were particularly useful for my role.”
Daniel R
Care Coordinator
“Clear, practical training that gave me useful ideas for involving residents more in their care plans.”
Emma T
Care Home Deputy Manager
4.95/5 from 154+ learners
Why Is Personalised Care Planning training important?
Effective personalised care planning helps ensure that care is based on what matters to the individual rather than solely on what services routinely provide.
NHS England’s approach places the person at the centre of developing their plan, agreeing outcomes and reviewing how those outcomes will be achieved.
For staff, this requires more than completing care plan documentation. Professionals need the communication skills to listen effectively, explore preferences, establish meaningful goals and agree realistic actions.
In regulated health and social care services in England, CQC Regulation 9 requires care and treatment to be appropriate, meet people’s needs and reflect their preferences. Providers must involve people in assessing, planning and reviewing their care to the maximum extent possible.
Effective training therefore supports professional competence, better decision-making and stronger evidence of person-centred practice.
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Is Personalised Care Planning training a legal requirement in the UK?
There is no standalone UK law stating that every health or social care worker must complete a course specifically titled Personalised Care Planning Training.
However, organisations and professionals may have significant legal and regulatory responsibilities relating to person-centred assessment and care planning.
In England, Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 requires regulated providers to deliver person-centred care that meets people’s needs and reflects their preferences. It includes collaborative assessment and involvement in decisions about care and treatment.
The Care Act 2014 also places duties on local authorities concerning assessment, desired outcomes and care and support planning.
Where a person may lack capacity for a particular decision, staff must also work within the Mental Capacity Act 2005, including its principles around supporting decision-making and acting in the person’s best interests when necessary.
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Personalised Care Planning training FAQ?
What is personalised care planning?
Personalised care planning is a collaborative process in which a person works with health and social care professionals to identify what matters to them, their needs, desired outcomes and the support required to achieve them. The approach considers the person’s wider life, strengths and preferences rather than focusing only on their medical condition.
Who needs Personalised Care Planning training?
The training is relevant to healthcare and social care professionals involved in assessing, planning, coordinating or delivering care. This can include nurses, healthcare assistants, care workers, support workers, social workers, care coordinators, managers, GPs, allied health professionals, mental health staff and domiciliary care workers.
Is Personalised Care Planning training a legal requirement?
There is no specific law requiring every worker to complete a course with this exact title. However, regulated providers must meet legal requirements relating to person-centred care. In England, CQC Regulation 9 requires care and treatment to meet people’s needs and reflect their preferences, with individuals appropriately involved in planning and decision-making.
How long does the Personalised Care Planning course take?
The Caredemy Personalised Care Planning Online Training Course takes approximately 1 hour to complete. Because the course is delivered online, learners can access the training remotely and work through the course without attending classroom-based training.
What will I learn on a Personalised Care Planning course?
You will learn about personalised care planning, the roles of health and social care staff, who should be involved and the different phases of the planning process. The course also covers practical communication skills including rapport building, listening, questioning, motivational interviewing, collaborative goal-setting, action planning and effective dialogue.
What should a personalised care and support plan include?
NHS England states that a personalised care and support plan should capture conversations, decisions and agreed outcomes in a way that makes sense to the person. It should record what matters to them, agreed goals and actions, and relevant support arrangements. Plans should be proportionate, flexible, coordinated, shareable and capable of being reviewed.
How often should personalised care plans be reviewed?
Care plans should not simply be completed and forgotten. CQC guidance says assessments should be reviewed regularly and whenever needed, including when circumstances change or people move between services. NHS England also states that people should have opportunities to review their personalised care and support plan formally and informally.
Do I receive a certificate after completing the course?
Yes. After successfully completing the online assessment, learners receive an instant digital certificate for the CPD-accredited Personalised Care Planning Online Training Course. The course provides 1 CPD point and can support evidence of continuing professional development, induction or refresher training.
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