Soft Skills for Care Workers: Empathy, Boundaries, De-escalation
Reviewed by Allison, MA Health & Social Care Soft skills for care workers shape the quality of every visit, handover, and difficult moment. In home care, residential care, nursing homes, supported living, and dementia care, technical competence matters, but people also remember how safe, heard, and respected they felt. NICE guidanceย on behaviour that challenges stresses…