Conflict Resolution in Primary Care Course

Rated 4 out of 5


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Conflict Resolution in Primary Care Course Online Training Overview

This Conflict Resolution in Primary Care online course will give an overview of how to develop an awareness of the risks of providing help to the general public and learn how to manage conflict. You will learn what help is available to effectively and safely support you as you try to resolve conflicts.

Duration: 1.5 Hour     CPD Points: 2

What You will learn?

Conflict Resolution in Primary Care Course Learning Objectives

At the end of this course, the learner will be able to:

  • Identify and address signs of stress in patients
  • Understand how to deal effectively and safely with conflict situations involving service users or colleagues
  • Understand the skills needed to find balance between giving care and staying safe

On successful completion of the quiz, you will be awarded a CPD accredited Conflict Resolution in Primary Care free course certificate.


Course Content

On successful completion of the quiz, you will be awarded a CPD accredited Conflict Resolution free course certificate.

Who is this for?

Who is this Conflict Resolution in Primary Care training course for?

This online course has been written at an introductory level 1 for all levels that fit the criteria to take training as part of their role. This includes

  • Refresher training
  • Inductions
  • Awareness
  • Knowledge enhancement

It is suitable for the following:

  • Health Care workers including Nurses, Doctors, Ambulance services, clinical and non-clinical workers
  • Social Care Workers including Councils, Carers and Care assistants
  • Youth workers including activity leaders, passenger transport services and volunteers

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Assesment & Certification

You will be given a multiple-choice exam available at the end of the learning, you will be graded. On a pass mark of 70% or higher a certificate is issued.

You may retake the test at your convenience at no additional cost.

On completion of the exam, a free certificate is instantly available for you to download or print.

A hard copy certificate printed on certificate grade paper can be purchased for a nominal fee via your learner dashboard and are dispatched within three working days to your address. Please note at this time we currently only mail certificates to the United Kingdom. 

How it works


Add your course(s) to checkout & pay


Instant course(s) allocation. No waiting!


Pass the exam to obtain a certificate


Rated 4 out of 5
October 5, 2021

very informative

(verified owner)
Rated 4 out of 5
May 29, 2021

A detailed introduction to the serious topic of Conflict in care settings. Conflict meaning harmful behaviour, language & actions from members of the public towards care staff.

(verified owner)



What one do I select?
Select Individual if the course is for yourself – Select Group if it is for another person or you require multiple courses.

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Certificate Hardcopy

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