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Information Governance Training Course
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Information Governance training explains how to handle information responsibly throughout its use, storage, sharing and disposal. This introductory course covers confidentiality, GDPR, Caldicott principles, data breaches, patient notes, freedom of information requests, subject access requests and social media. It is suitable for staff who access personal or confidential information and supports consistent workplace practices that protect privacy and reduce avoidable information security risks.
Information Governance Training Course Summary
Course Name: Information Governance Training Course
Duration: 1 hour
Delivery: Online Training Course
Certificate Included: Instant Digital Certificate on successful completion
Accreditation: CPD Accredited
Suitable For: Healthcare, social care and workplace staff who handle personal or confidential information
Assessment: Online Multiple Choice Test with unlimited retakes
Access: Instant Access with 12 months’ course access
Duration
1 hour
CPD Points
2
Last Updated:
25 Jul 2026
What is Information Governance training?
Information Governance training explains the responsibilities involved in collecting, recording, accessing, sharing and protecting information at work. It brings together data protection, confidentiality, information security and record management.
In healthcare and social care, this includes protecting patient notes, discussing care appropriately and sharing relevant information through authorised channels. In other workplaces, it applies to information such as employee records and customer details.
Learners explore the differences between confidentiality, data protection and information access rights. They also examine secure passwords, breach reporting, record keeping and responsible social media use.
The course supports informed workplace decisions and provides evidence of introductory learning. Staff must also follow their employer’s procedures and receive any additional training required for their responsibilities.
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Who Is This Course For?
This course is suitable for staff who routinely access, record or share personal and confidential information.
Relevant roles include care assistants, support workers, nurses, allied health professionals, receptionists, medical administrators, practice staff, care coordinators and registered managers. It is also useful for HR staff, customer service teams, office administrators and employees handling personnel or customer records.
Healthcare providers, care homes, domiciliary care services, charities, education settings and other employers can use it for induction, awareness or refresher learning.
The course provides an introductory foundation. Data protection officers, information governance leads and staff managing complex disclosures or investigations may need more detailed, role-specific training.
Key Benefits
✓ Recognise confidentiality risks in everyday conversations and information sharing.
✓ Distinguish subject access requests from freedom of information requests.
✓ Identify safer ways to access, store and protect workplace records.
✓ Recognise data breaches and follow internal reporting procedures.
✓ Support accurate patient notes and appropriate record disposal.
✓ Identify social media practices that could expose confidential information.
Course Modules
- Information Governance – Course Introduction
- Introduction to Information Governance
- How Much Do You Know? – Information Governance
- How Much Do You Know? – Key Concepts
- Six Caldicott Principles
- Confidentiality
- Knowledge Check – Confidentiality
- General Data Protection Regulation
- GDPR Requirements
- GDPR Data Breach Reporting
- Reporting a Data Breach
- Keys to Keeping Data Secure
- Strong Passwords
- Records and Notes
- Patient Notes
- Destroying Notes
- Freedom of Information Requests
- Knowledge Check – FOI Requests
- FOI Request Guidelines
- Subject Access Requests
- Social Media
- Social Media Guidelines
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Learning Outcomes
| Learner Outcome | Covered |
|---|---|
| Explain the purpose of information governance in the workplace | ✓ |
| Distinguish confidentiality from data protection | ✓ |
| Identify good and poor practices when handling confidential information | ✓ |
| Explain the purpose of Caldicott principles in health and care information handling | ✓ |
| Describe key GDPR responsibilities when using personal information | ✓ |
| Recognise examples of personal data breaches | ✓ |
| Describe how to report a suspected breach through workplace procedures | ✓ |
| Identify practical measures for keeping information secure | ✓ |
| Recognise features of strong passwords | ✓ |
| Identify good practice when creating records and patient notes | ✓ |
| Explain why record retention and disposal must follow approved procedures | ✓ |
| Distinguish freedom of information requests from subject access requests | ✓ |
| Identify confidentiality risks associated with social media use | ✓ |
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What Our Learners Say?
“Clear explanations of confidentiality and patient notes. Useful reminders for handling information during a busy shift.”
Helen Carter
Care Coordinator
“The sections on information requests helped me recognise when to pass enquiries to our designated lead.”
Daniel Morris
Practice Administrator
“Practical coverage of passwords, breach reporting and social media. A helpful refresher for our office team.”
Aisha Patel
Office Manager
4.85/5 from 1,249+ learners
Why Is Information Governance training important?
Information handling affects privacy, trust and the quality of care. An inaccurate patient note can mislead colleagues, while an unauthorised disclosure can expose sensitive details about someone’s health or personal circumstances.
Information Governance training helps staff recognise risks such as discussing patients in public areas, leaving records accessible or posting identifiable information online. It also supports appropriate information sharing, so confidentiality does not become a reason to withhold information that should lawfully be shared.
Clear responsibilities, secure records and prompt incident reporting help organisations reduce avoidable errors and respond to concerns consistently. Training supports professional standards and compliance, alongside effective policies, supervision and information security controls.
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Is Information Governance training a legal requirement in the UK?
There is no universal legal requirement to complete a course with this exact title. However, employers handling personal information must meet applicable data protection duties, and appropriate staff training helps them demonstrate accountable, secure handling.
The UK GDPR and Data Protection Act 2018, as amended, govern personal data use. Staff need instructions relevant to their access, responsibilities and the sensitivity of the information they handle. The Data (Use and Access) Act 2025 also amends the data protection framework, so employers should follow current ICO guidance. ICO
Freedom of information obligations apply to covered public authorities, rather than every private employer. Organisations must identify which rules apply and maintain suitable procedures for information requests, confidentiality and records.
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Information Governance training FAQ?
What is information governance in healthcare and social care?
Information governance is the framework for handling information lawfully, securely and appropriately. In health and care services, it covers matters such as confidential patient information, accurate care records, authorised access and appropriate sharing. It helps staff protect privacy while ensuring relevant information is available to those who need it for legitimate work purposes.
Who needs information governance training?
Staff who access personal or confidential information should receive training appropriate to their duties. This includes clinical and care staff, receptionists, administrators, managers and employees handling HR or customer records. Caredemy’s course provides introductory learning; employers should also explain local procedures, reporting routes and any additional responsibilities attached to each role.
How often should information governance training be refreshed?
Set refresher intervals according to your organisation’s policies, sector expectations and information risks. Annual refreshers are common in health and care settings, but there is no single statutory interval covering every workplace. Additional learning may be needed when responsibilities, systems or guidance change, or when an incident identifies a gap in staff knowledge.
Is an information governance certificate enough to demonstrate compliance?
A certificate provides evidence that a learner has completed training and passed its assessment. It does not establish that an organisation meets every information governance obligation. Employers also need suitable policies, secure systems, appropriate access permissions and effective reporting procedures. Staff must apply their learning consistently when handling real workplace information.
How long does the Information Governance course take, and when can I start?
Allow approximately one to two hours. The published page gives conflicting duration estimates of one hour and two hours, so completion time should be treated as approximate. Access starts after purchase, with 12 months available to complete the learning. The online format allows learners to work through the content at their own pace.
What is the difference between a subject access request and a freedom of information request?
A subject access request concerns someone’s right to access their own personal data. A freedom of information request concerns recorded information held by a public authority covered by the relevant legislation. For example, requesting your own patient records is a subject access matter. Staff should recognise requests and refer them promptly through their organisation’s procedures.
What should I do if I suspect a personal data breach?
Report the concern promptly through your employer’s incident procedure. Examples include sending personal information to the wrong recipient, losing patient notes or discovering unauthorised access. Record the relevant facts and follow instructions to limit further exposure. The designated lead should assess the incident and decide whether notification to the ICO or affected individuals is required.
Does this course include an assessment and CPD certificate?
Yes. The course includes an online multiple choice assessment with unlimited retakes. After successful completion, learners receive a digital CPD-accredited certificate to download or print. This provides a record of completed learning for personal development or employer training records. The course offers introductory knowledge rather than a specialist information governance qualification.
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